Product Manager (San Francisco)

SKILLS:
Strategic Thinking
Creative Problem Solving
Analytical Rigor
Collaboration

What we’re looking for in a Product Manager:

You’re a self-starter, ready to hit the ground running - but comfortable iterating and ideating in a group setting. Clear communication is key, as you will be working with people across many different disciplines. You can give feedback freely and accept it graciously.

You’re passionate about building great products. You thrive on a feeling of ownership of the product you’re building and collaborate well with everyone you need to pull together to deliver a great experience.

What you do for the product you own:

• Set the product strategy
• Build and manage the roadmap
• Evangelize your vision
• Collaborate cross-functionally to launch your product
• Track success metrics and iterate

What you bring:

• BA/BS in Computer Science or related technical field or equivalent relevant experience
• 2+ years of product management experience in a technology company, preferably more
• Excellent organizational skills
• Excellent analytical skills
• Excellent communication skills

Interested in applying? Send us your resume at jobs@luxe.com.

Full Stack Software Engineer (San Francisco)

SKILLS:
Objective C
Node.js
AWS
Redis

What we’re looking for in a Full Stack Software Engineer:

You’re a self-starter, ready to hit the ground running - but comfortable iterating and ideating in a group setting. Clear communication is key, as you will be working with people across many different disciplines. You can give feedback freely and accept it graciously.

You’re passionate about what you do. You thrive on a feeling of ownership of the product you are building. You've never let not knowing a framework, a language, or discipline stop you from diving in and owning a project.

Our small team is a family, and everyone is treated with respect. We solve problems through collaboration, and that collaboration and mutual respect is what makes us a rock solid team.

Interested in applying? Send us your resume at jobs@luxe.com.

Director of Communications

What we’re looking for:

Looking for a passionate, collaborative, experienced communications professional to be the voice of Luxe. The director of communications will manage internal and external messaging including e-mail marketing, social media, press releases and public relations for a rapidly growing startup.

• Strategic and savvy marcom professional that has handled a broad range of communications ranging from company announcements and crisis management
• Drive relationship with PR firm on city launches, product releases and other company news
• Manage social media channels and company blog
• Lead e-mail marketing for national and local campaigns
• Ability to create engaging content and stories
• Collaborate cross-functionally with internal teams to craft accurate messaging on behalf of stakeholders to wide-range of audiences including customers, enterprises clients, partners, media and investors
• Train and educate employees on handling media inquiries

What you bring:

• 4+ years of marketing/communications experience in consumer space
• Bachelor’s degree in journalism, communications or related field
• Exceptional written and verbal communications skills; AP-style journalistic writing and editing practices
• Results-oriented, self-motivated, team player
• Entrepreneurial and able to work in rapidly changing startup work environment

Interested in applying? Send us your resume at jobs@luxe.com.

iOS Engineer (San Francisco)

SKILLS:
Objective C
iOS Development
APIs
Git

What we’re looking for in an iOS Engineer:

As a member of the iOS team, you'll create beautiful, value-focused experiences for two very important groups of people: our customers and valets. We are a small team, so you’ll be owning a large portion of the code base and helping to solve engineering problems in a dynamic, real-time environment. You'll keep the quality bar very high by being organized, detailed and writing a healthy amount of tests as well as helping peer review others. You will excel at getting things done on a deadline all while being a pleasure to work with across multiple disciplines and teams. Humility is central to our company, so you'll excel at delivering balanced, thoughtful, and respectful opinions to the team for how things should be done "the right way" long-term.

You are analytical, creative, adaptive, entrepreneurial and ready to dive in!

Responsibilities:

• Solve interesting engineering challenges and problems as we grow; we are a small team, so you’ll own and write code for a significant portion of the app
• Ship new features, squash bugs, and constantly improve the maintainability of our code base
• Turn ideas and designs into well-tested, modular architectures that are easily re-used
• Work with designers, engineers, program managers and other disciplines to hit deadlines while maintaining a high quality product
• Refactor as you go and help peer review others to always improve the code base
• Write tests to cover critical business areas and UI flows
• Create delightful UI and UX for our customers and valets, diving into animations where necessary
• Communicate product and process needs back to relevant teams and work closely with those teams to execute on them

Qualifications:

• 4+ years building apps for iOS (Objective-C and Swift), with a strong knowledge of Apple frameworks and relevant design patterns
• CS degree or equivalent work experience (strong focus on practical experience versus theoretical knowledge)
• Meticulously detailed and organized, with quality at all levels from code to UI implementation
• Entrepreneurial; ability to own outcomes and make things happen
• Data driven, yet creative decision maker
• Works well cross-functionally across all teams

Nice-to-haves:

• Open-sourced your own libraries / UI components / apps or contributed to other OS projects
• Launched your own apps or companies before or have been a part of a startup
• Dabbled with design, animations, games, or other heavy UX/UI
• Experience recruiting, building, and leading teams
• You have a long-term view of the world and working at companies

Interested in applying? Send us your resume at jobs@luxe.com.

Director of Operations

What we’re looking for:

Luxe is looking for a Director of Operations. This position is ideally suited for a business-savvy individual looking to leverage their considerable analytic, quantitative, operations and strategic thinking skills to tackle the highest priority strategic questions for the company. You will analyze and drive program solutions around opportunities for efficiency and optimization. You will lead the Operations team. As part of this team you fully immerse yourself in data collection, draw insight from analysis, and then zoom out to develop compelling, synthesized recommendations. Taking strategy one step further, you also persuasively communicate your recommendations to senior-level team members and roll-up your sleeves to help drive implementation across our geographies. You live strategically, and can jump in at a tactical level. You are a respected leader and live by a “get it done!” mantra.

Your day to day responsibilities will include business-wide strategic and operations initiatives, process design and implementation, execution, performance measurement and ongoing enhancements across these areas. You live between business operations and product.

What You Will Do:

• Lead as second in command
• Understand operational pain points, formulate solutions and execute
• Develop programs to scale the operations and support the business
• Focus on training, onboarding, metrics and performance data to support our GMs and staff.
• Manage escalations and make command decisions
• Drive logistics process and optimization
• Drive quality metrics and initiatives to improve the customer experience.
• Reduce operational process + drive automation
• Structure complex, ambiguous, and potentially charged business issues for the business operations team, including key elements of the company’s long-term company growth strategy
• Gather and analyze massive amounts of information expeditiously
• Develop compelling, insightful recommendations
• Build consensus among cross-functional teams and influence decision making within senior-level audiences
• Lead execution against recommendations quickly and with flawless accuracy; Own process for measuring the impact and return of recommended initiatives
• Ability to be highly productive with limited oversight on a day-to-day basis. This role is intended for somebody who will take meaningful responsibility and initiative for shaping our product strategies

What you bring:

• A Bachelor’s Degree in Statistics, Economics, Business, or a related technical field
• At least 2-3 years of relevant experience at a top-tier management consulting firm, investment bank, private equity firm and/or technology company
• Highly analytical with strong financial modeling and complex problem solving skills
• Precedent examples of having developed and implemented business strategies, driving impactful results according to plan
• Effective oral and written communication skills
• A high degree of motivation to go above and beyond the task at hand
• Ability to succeed in a collaborative get-it-done environment

Interested in applying? Send us your resume at jobs@luxe.com.

Valet Recruiter (San Francisco)

SKILLS:
In-house recruiting
ATS
CRM

What we’re looking for in a Valet Recruiter:

This role reports to the San Francisco General Manager and works closely with the recruiter in the SF office. The ideal candidate will be someone who is quick on their feet, organized, results oriented, passionate about quality candidate and hiring manager experience, and able to hit the ground running.

What You Will Do:

• Manage full cycle recruiting process for candidates ensuring a smooth and positive candidate experience
• Collaborate with hiring managers to understand their hiring needs and team goals
• Proactively source potential candidates through social media, advertising, contacts, events, and other creative means
• Screen resumes and interview qualified candidates
• Facilitate interview and hiring discussions with interviewers and hiring managers
• Maintain data reports and performance metrics on a regular basis
• Drive offer process - generating letters, extending offers, and closing candidates
• Facilitate and manage the training schedule

You Bring:

• 1-3 years of in-house experience recruiting for all levels of an organization, from entry-level to management positions
• Experience recruiting across various industries
• Patience and a collaborative and communicative team-player attitude
• Bachelor’s degree
• Excellent communication skills, with the ability to speak and present effectively
• Attention to detail and the outstanding interpersonal skills
• Possess the ability to quantitatively analyze, and construct creative processes
• Experience partnering with managers, interviewers, and team members throughout the hiring process
• Staffing agency experience preferred
• Strong local network is a huge plus
• Self-starter, aggressive, relentless, type-A profile
• Must be a good sales person. Not just provide leads, but be able to close candidates and usher them through the recruiting process

Interested in applying? Send us your resume at jobs@luxe.com.

Customer Delight Agent (Austin, TX)

SKILLS:
Problem Solver
Organized

What we’re looking for in a Customer Delight Agent:

Customer Delight and Support will have dual roles. One, ensuring an amazing experience and exceeding customer expectations for making things “right”. Second, providing support for operations field teams; troubleshooting, communication and resolution. The two are very closely related.

Want to solve difficult challenges, and be a part of a great team? Then you’ve arrived.

You will be a critical member of the Customer Delight team. You’ll wow people with speed, handling and your zeal for a fantastic customer experience.

The ideal candidate will be someone who is quick on their feet, organized, results oriented, and passionate. You are focused on quality and have a proven experience in delivering customer delight.

What You Will Do:

• Deliver the wow experience
• Triage and manage incoming calls, emails & texts to resolve active issues
• Manage daily traffic via email and phone
• Document and manage tickets through our CRM
• Deliver the highest level of response and delight!
• You can make command decisions and back it up
• Provide support to field valet teams for any technical issue they encounter + activate back-end support when required
• Provide Quality feedback into Operations and Engineering regarding active issues and trends
• People can see you smiling through the phone and / or over email

You Bring:

• Strong desire to please and bring smiles to people’s faces
• Sense of humor and good wit
• Leadership abilities and capable of recruiting, building, and training a team of customer service representatives
• 2-3 years of Customer Service roles (support, service) experience with Logistics, eCommerce, Transportation, Mobile or Shared Economy (companies)
• Experience resolving urgent issues and triage
• Patience and a collaborative and communicative team-player attitude
• Bachelor’s degree
• Excellent communication skills, with the ability to speak and present effectively
• Attention to detail and outstanding interpersonal skills

Interested in applying? Send us your resume at jobs@luxe.com.