DESCRIPTION What we're looking for: You're a self-starter, ready to hit the ground running - but comfortable iterating and ideating in a group setting. Clear communication is key, as you will be working with people across many different disciplines. You can give feedback freely and accept it graciously. You're passionate about what you do. You thrive on a feeling of ownership of the product you are building. You've never let not knowing a framework, a language, or discipline stop you from diving in and owning a project. Our small team is a family, and everyone is treated with respect. We solve problems through collaboration, and that collaboration and mutual respect is what makes us a rock solid team. Interested in applying? Send us your resume at jobs@luxevalet.com. SKILLS Objective C iOS Development APIs Git

DESCRIPTION Want to solve difficult challenges, and be a part of a great team? Then you’ve arrived. You will be the first Customer Delight team member at our innovative start-up. You will help build the customer delight process from the ground up. The ideal candidate will be someone who is quick on their feet, organized, results oriented, and passionate. You are focused on quality and have a proven experience in delivering customer delight. Deliver the Wow experience Triage and manage incoming calls, emails & texts to resolve active issues Establish and build on existing communication protocol and contingency plans Deliver the highest level of response and delight! You can make command decisions and back it up Provide support to field valet teams for any technical issue they encounter + activate back-end support when required Provide a blanket of coverage during our operating hours until such coverage requires additional team members (roll up the sleeves!) Provide Quality feedback into Operations and Engineering regarding active issues and trends. Establish metrics and provide weekly / monthly reporting. Root cause issues to push resolution back upstream. People can see you smiling through the phone and / or over email Recruit, train, and lead a team of customer delight representatives YOU BRING Strong desire to please and bring smiles to people’s faces Sense of humor and good wit Leadership abilities and capable of recruiting, building, and training a team of customer service representatives 2-3 years of Customer Service roles (support, service) experience with Logistics, eCommerce, Transportation, Mobile or Shared economy (companies) Experience resolving urgent issues and triage Patience and a collaborative and communicative team-player attitude Bachelor’s degree Excellent communication skills, with the ability to speak and present effectively Attention to detail and the outstanding interpersonal skills Possess the ability to create process and establish a backend CRM system